Privacy Policy
This Privacy Policy describes how RAKKAN USA Franchise, LLC., along with our subsidiaries and affiliates (referred to as “RAKKAN Ramen”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you use our websites, newsletters, restaurants or otherwise communicate with us.
Throughout this Privacy Policy, “Personal Data” refers to any data that relates to any identified or identifiable persons. Most of the Personal Data we collect is contact information, including email addresses, telephone numbers, physical addresses or other information you provide us. This information can be provided through visiting our Site, restaurants and other communications with us. Personal Data obtained may be combined from these sources.
INFORMATION WE COLLECT
Personal information is not collected unless you voluntarily provide it to us. Certain personal information may be required to be provided in order to use certain products or services available on our Site. Information may be collected, by methods such as but not limited to: (a) visiting our Restaurant; (b) making an inquiry; (c) applying for a job; (d) sending us an email; (e) participating in sweepstakes, contests sponsored by us; (f) signing up for our newsletter and other special offers; (g) submitting payment information when placing an order on our Site or at our Restaurant. The Personal Data we collect may include, but not be limited to: (a) contact information (including name, email address, postal address, phone number); (b) username and password accessing our products and services; (c) payment information (including card details, billing information and financial account information); (d) information about education, work history, work eligibility status and other information related to jobs you may apply for; (e) online order history (including service partners); (f) events we host that you may register for; (g) financial information for franchising (including liquid cash and net worth); (h) any other information provided by you.
Payment information is collected through a third-party processor; we do not store payment card information. Other information collected relating to orders can come from our service partners, including but not limited to: (a) online orders placed directly through our website with our vendor, Revel Systems (data and information is subject to Revel Systems’ privacy policy); (b) delivery orders placed through any of our third-party partners (payment information is collected by partners and not shared directly with us); (c) any other service partners we rely on.
USE OF COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies to help personalize your online experience. We may collect information including but not limited to your IP address, unique device ID, hardware and software type, ISP, geographical area, location data, browser type, operating systems, referring URLs, information on actions taken and interaction with our assets and date and times of actions. We may use such data and information to improve usability and for search engine optimization strategies, marketing strategies, operation and effectiveness of our Site. Please note, if your web browser declines cookies, you may experience delayed response times and reduced website functionality.
SHARING OF PERSONAL DATA
We do not sell, distribute, lease, trade or license your Personal Data for marketing purposes. Your Personal Data is not shared unless it is necessary to provide information or services to you. Any information collected from you voluntarily is safeguarded and will not be distributed, unless to a number of partners we work with to provide you with services. This includes, but is not limited to: (a) customer support services; (b) gift card providers; (c) marketing communications (including newsletters). Personal Data is only shared to the extent necessary to provide and perform specific services. Our partners are required to keep your Personal Data private and secure.
Your Personal Data may be shared with law enforcement or other government agencies as required by law. We reserve the right to disclose your Personal Data when disclosure is necessary to protect our rights or to comply with legal processes, including but not limited to the protection and security of our Site, services, property of us, our users, customers and others. We will not share Personal Data if sharing is prohibited by applicable law, including but not limited to the EU’s General Data Protection Regulation (“GDPR”).
If the merger, sale or transfer of this and subsidiary companies occurs, any personal data that you provided (where relevant) will be transferred with that part. The data transferred will only be permitted to be used for the same purposes as originally collected by us as described in this Privacy Policy. If this transfer is to take place, you will not be contacted in advance, notified or informed of the changes.
OPT-OUT RIGHTS
When you complete a purchase from us or our services, you may receive purchase confirmations and updates. These emails can generally not be opted out of until the status of the purchase or order is complete.
From time to time, we may send marketing communications including but not limited to newsletters, promotional material and other marketing communications. You may always stop receiving such communications from us by following the “Unsubscribe” link at the bottom of an email.
We may also send other communications to you, if appropriate. This may include user surveys, marketing offers, or other communications and feedback. Completing any of these communications is strictly voluntary. If you wish to no longer receive these communications, you can follow the “Unsubscribe” link at the bottom of an email you receive from us.
CALIFORNIA PRIVACY RIGHTS
Based on the California Consumer Privacy Act of 2018 (CCPA), consumers have the right to receive disclosures about the collection, use and sharing of “Personal Information” as well as the rights to know, delete and opt out of the sharing of Personal Information. California consumers have the right to submit a request for deletion of their Personal Information that has been gathered by us. To request a deletion of your Personal Information, please contact info@rakkanramen.com.
EEA RESIDENTS RIGHTS
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
CHILDREN UNDER 13
No portions of this Site are directed to children under the age of 13. Neither we nor the Site knowingly collects Personal Data from any person we know is a child under the age of 13. If you are under the age of 13, you must ask a parent or guardian for permission to use this Site.
POLICY CHANGES
We reserve the right to change this Privacy Policy at any time. If we make changes to the Privacy Policy, such policy will be posted in the “Privacy Policy” on this Site with the date such modifications were made. Any changes will be effective from the date listed at the top of the page and will reflect any data and information we have about you. If at any point you do not agree or follow with any portion of this Privacy Policy, you should immediately stop using the Site or other services associated with this Site.